I'm really tired of people...

[gaymafiakingpin.livejournal.com]

I'm so tired of taking calls from idiots. Err... id10ts. I work for an ISP and all day long I have to take calls from jackasses who lost their Internet connection and think it's our fault.

• I'm tired of telling people to unhook their damn routers, which nine times out of ten are the cause of their problem.
  
• I'm tired of getting nearly done with reading off a URL to a customer or getting half way through a DOS command before the customer asks me what the first letter was. Me: "w-i-n-i-p-c..." Them: "Wait, that was w-i-what????" *sigh*
  
• Speaking of "*sigh*"... I hate the sighers. After you ask them any question, before they can answer there is the obligatory *sigh*. I know asking you to check your modem lights is a toughy but do it anyway and stop grumbling about it!
  
• I'm tired of people who call us bitching that they can't get online and having to ask the customer to take their modem out of standby mode.
  
• I'm tired of people who don't know how to explain their problem. "I keep trying to check my email and it keeps tellin' me it cain't do it." "Can you go to any web sites?" "Oh yeah, that's another thing... But can you fix my email?"
  
• I'm tired of people bitching to me about the hold time. There isn't shit that I can do about the hold time. And it wouldn't do us any good to hire more reps when it's just this busy for a few days. Do these people realize that half the reason they are sitting on hold for so long is because the person that we are speaking to, just before them, had to spend ten minutes bitching about the hold time too?
  
• When we tell you the problem is with your computer, it's with your computer. If we are having an outage we will fucking tell you we are having an outage. Why? Because it gets you off the phone sooner and we don't have to troubleshoot your P.O.S. computer if there's an outage.
  
• Yes, you have to be home and in front of your computer in order for us to tell you why you can't get online!

Okay, I think I'm done griping for the time being. Let me know if I missed anything.