(no subject)

[darkblade1.livejournal.com]

So just recently I have been forced to learn the cable side of my company against my will. They seem to be taking the wrong road for all I'm concerned. Anyways, now that i'm doing internet and cable, I have a gem which makes me fear for society.

Here we go:

Me: "Ok, well let's see if we can check the auto program to see if we can get your missing channels."

Cust: "Ok, so i'm in the menu, and I don't understand it."

Me: "Ok, well what do we see so far?"

Cust: " Uh, well I don't really understand it. I see where it say L A N G-" (this was spelled out)

Me: "You mean language?"

Cust: " Yeah, that's it! I was never good at spelling..."

Now I was clearly baffled already. Forget the spelling issue. Can you even read??

I always thought Internet troubleshooting was bad, but clearly cable is worse so far. Hopefully I get some good news on Friday to see if I got that new job, away from the ISP!

*head desk*

Comments

[c0c0c0.livejournal.com]

You bring back such sad pathetic memories. When we launched Digital phone two or so years ago we became a "one stop shop" for everything cable related. I thought AOL users were bad. The stupidity of cable only users is a completely different ball game all together.

God Speed!

[ebtb.livejournal.com]

I still giggle when and old guy calls up and says "yeah, I've got your progrum..."

[absenter.livejournal.com]

this sounds a lot like the sdccc..where i work? maybe we're at the same place? :o

[prozacnation.livejournal.com]

I was troubleshooing a browser issue on the phone with this woman. I can't remember the location, but it had to be Either PA, VA, OH or KY.

I told her to go to Tools -> Internet Options....

[pause]

{insert southern accent here} "Oh god I can't do this...I have to get my son, I can't read." {yelled for her son, and then he was able to point the words out to her}

I take it she was only using the internet for the pictures.

crap & bollocks

[gev.livejournal.com]

yet more evidence that Idicoracy is not fiction, but future history.