[identity profile] caralindacat.livejournal.com posting in [community profile] techrecovery

Dear J,

The correct way to respond to a basic, yet annoying computer problem (nasty virus) is "Oh, darn.  Can you please fix it for a reasonable cost?"

Not, and I repeat, not, to seriously complain that you should have SHOT YOUR HUSBAND WHO IS DYING OF CANCER before he moved to Florida (presumably to get away from this piece of work) because "he did all this computer shit and now I don't understand it."  Especially when you are too stupid to learn what "cut-and-paste" is and freak out because your pathetic little embroidery jpegs are in a different folder than you want.

Seriously, go die.  Go die in some horrible way so your poor husband gets all your life insurance money.

No Love, Clawed.

No Really, every time this woman has to call us about her computer (which is often, as she's just that... stupid), she swears like a.... I don't know what, I've never heard anyone swear quite as much as she does outside of shock TV, and informs us that she wants her husband dead over whatever minor problem she's encountered.   Not like joking dead, which would be bad enough, like I think he left the state because he feared for his life dead.  If Swang weren't so insistent on me being nice to customers, I'd have given her a piece of my mind and thrown her and her piece of crap embroidery machine out on their ass.

Date: 2012-04-18 03:11 am (UTC)
jecook: (Default)
From: [personal profile] jecook

Date: 2012-04-18 06:46 am (UTC)
From: [identity profile] tullamoredew.livejournal.com
last time I worked in techsupport, we had to be VERY nice to customers, but a single word we didn't like, and we put the phone down.

Date: 2012-04-18 08:30 am (UTC)
From: [identity profile] tullamoredew.livejournal.com
I'd let security deal with her

Date: 2012-04-19 06:26 am (UTC)
jecook: (Default)
From: [personal profile] jecook
... That would be the boss- it's a small shop. :)

I am extremely blessed at work in that I don't have customers that pull that crap on me, only brain-damaged people manning the phone firewall. (and not all of them- we are very slowly getting in competent techs as the lazy ones decide that they are too bored with skiving their work off to others and find greener pastures.)

Date: 2012-04-19 06:45 am (UTC)
From: [identity profile] tullamoredew.livejournal.com
yeah, I've been in those shoes as well - no fun at all, that's why I left to sysadmin positions instead


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