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I'm sitting here doing software installs for the company I work for. I don't do IT support anymore, but I know how to install software (because it's JUST SO FREAKIN' DIFFICULT), so I've been recruited to work here while our company deploys 10,000+ brand new Dell D620s to replace our three-year-old thinkpads.
Some machines arrived with damaged components.
And now I'm sitting here next to a tech support guy contracted to Dell to do hardware replacements.
He broke the keyboard trying to replace a part.
I'm sorry. What? I've taken apart three Dell laptops of varying models, plus my boyfriend's iBook G4 and my clamshell iBook G3, and I've got to tell you...I've never damaged a keyboard yet.
I wonder how much this guy is getting paid...
Some machines arrived with damaged components.
And now I'm sitting here next to a tech support guy contracted to Dell to do hardware replacements.
He broke the keyboard trying to replace a part.
I'm sorry. What? I've taken apart three Dell laptops of varying models, plus my boyfriend's iBook G4 and my clamshell iBook G3, and I've got to tell you...I've never damaged a keyboard yet.
I wonder how much this guy is getting paid...
no subject
Date: 2006-08-25 05:55 pm (UTC)Somebody's smoking crack down there because they just shipped me a D620 with half an AC adapter. I got the cord that plugs into the wall, but not the one that plugs into a laptop, and it's like pulling teeth with CS trying to get a replacement.
no subject
Date: 2006-08-25 06:04 pm (UTC)One of my co-workers did that for all of 3 months, and he said it sucked ass through a very small straw.
no subject
Date: 2006-08-27 08:22 am (UTC)no subject
Date: 2006-08-25 06:52 pm (UTC)He had literally--- NO CLUE.
Seriously-- the guy didn't know how to remove/reinstall a new motherboard. I wish I was kidding. If we didn't know how, we would've have been SOL.
*argh*
no subject
Date: 2006-08-25 07:21 pm (UTC)I called customer support, and didn't even get through "hello" with the chick who answered before I flat-out demanded a replacement computer sent to me within 48 hours.
This was after having my service call rescheduled twice over a span of TWO WEEKS.
Yeah. Grrr...
no subject
Date: 2006-08-25 08:00 pm (UTC)no subject
Date: 2006-08-27 08:20 am (UTC)Which part was he replacing?
no subject
Date: 2006-08-28 05:49 am (UTC)