ext_166638 ([identity profile] dr-atheist.livejournal.com) wrote in [community profile] techrecovery2006-04-04 12:01 pm

Ticket of the day

This is a complete request I just got in my queue.

Request type - backup/restore
Priority - 2 high
Brief description - Word Application
Detailed description - Word need restoring to 30 March position


*breathe, go to the happy place*
Sure, fine, let me just call Bill and I'll get right on that.

[identity profile] rorted.livejournal.com 2006-04-04 12:00 pm (UTC)(link)
Why do some lusers think that "detailed description" means "vague nonsensical rambling"?
jecook: (Default)

[personal profile] jecook 2006-04-04 02:18 pm (UTC)(link)
Gods yes.

fully 80% of the tickets I got were "no email". that was IT for the description of the problem.

I almost always had to call these morons back to find out what the hell was wrong, and half the time it was the dialup which was a totally seperate thing.