ext_23347 (![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png)
the-s-guy.livejournal.com) wrote in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png)
techrecovery2006-03-21 05:46 pm
the-s-guy.livejournal.com) wrote in techrecovery2006-03-21 05:46 pm
You know it's time to cut and run when...
- when management gets the idea that you're a "customer service" general assistance desk and secretarial pool, rather than a technical repair and resolution team.
- when you have personally logged more tickets (by around 50%) than anyone else in the entire 25,000-user organisation
- when 60% of your incoming calls are issues your team can do nothing about, and no-one is prepared to address this
- when, despite a constant tickets-resolved-per-personnel-dollar figure, management insists on hiring many underpaid burbling morons instead of a handful of ultracapable bright sparks
- when you spend half your strength each day wading through the rising tide of red tape and management crap
What have I missed?
- when you have personally logged more tickets (by around 50%) than anyone else in the entire 25,000-user organisation
- when 60% of your incoming calls are issues your team can do nothing about, and no-one is prepared to address this
- when, despite a constant tickets-resolved-per-personnel-dollar figure, management insists on hiring many underpaid burbling morons instead of a handful of ultracapable bright sparks
- when you spend half your strength each day wading through the rising tide of red tape and management crap
What have I missed?