Oh, Tier 1.

[nightsinger.livejournal.com]

Slightly redacted quote from a ticket received from Tier 1:

$Customer does not like the number 0. I'm not sure why I'm telling you this. I don't know why the $Customer told me this, but he went into quite a speach about how $Company has too many zeros. I guess I just have to share that with someone.

You know, dude, I have no idea why you're telling me, either.

Vista was a terrible e-mail program

[captpackrat.livejournal.com]

I was in my roomate's car the other day and he had the radio on to a talk station which was broadcasting some tech program.  An older-sounding woman called in complaining that she was having trouble with her e-mail and I immediately knew this was going to end in lulz.

Host:  "Are you using Outlook?"

Caller:  "No, it comes up as Windows"