So...where do you turn to?

[asbrand.livejournal.com]

I've been wondering... Where do you, my fellow tech support folks, turn to when you are stumped on an issue?

I'm certainly not going to post the problem here. *grin*

I will say it is networking related on mostly Windows machines.

Where would you go to look for answers to bizarre issues?



-Az

Comments

[lolotehe]

I get this at work a lot. People ask for a solution, and I just take the error message and pop it into google, in quotes.

NOW, for the non-googlable answers, I turn to IT Toolbox. But be warned; they look unkindly on googlable answers.

After that, just experience. No one remembers the old "debug" DOS commands (fcs:200 400 0 FTW!).

[asbrand.livejournal.com]

If I were getting an error message, that's be easy. :)

I posted the problem to the OT techsupport community. You'll see what I mean there...



-Az

[mouser.livejournal.com]

I freaked someone out at work that was bitching there wasn't a backspace that worked in his telnet session.

"Oh, it's 'CTRL-H'"

The look I got... Just because I've been doing all this since he was six!

[kirolee.livejournal.com]

Try being the 2nd grader who doubled as tech support when the computer teacher was busy. Teacher who came to the classroom asked how to start a program on an Apple 2 when it was already running. Told em it would just be easier to restart the box.