at least their customer service can tell a hardware issue from a corrupt OS.
Heh...I used to do tech support for Apple. Don't know if they still have them on contract, but a few years ago when I was there, if your call got routed to the wrong office, you stood a very good chance of getting someone who couldn't tell a hardware issue from an OS issue. Specifically with the iBook logic boards, some of the screens would go black when adjusted back and forth because of wires being pinched- a VERY obvious hardware issue. For a while there, I was getting callbacks a few times a week when someone would tell them to archive and install a screen going black when it was moved.
(These all seemed to come form the same office- they were in Ohio, an outsourcer. I had an online friend at the time who actually worked for that company as a QC. What she told me about the people in her office consistently confirmed my suspicion that these folks didn't have the sense the gods gave a moldy dishrag.)
no subject
Heh...I used to do tech support for Apple. Don't know if they still have them on contract, but a few years ago when I was there, if your call got routed to the wrong office, you stood a very good chance of getting someone who couldn't tell a hardware issue from an OS issue. Specifically with the iBook logic boards, some of the screens would go black when adjusted back and forth because of wires being pinched- a VERY obvious hardware issue. For a while there, I was getting callbacks a few times a week when someone would tell them to archive and install a screen going black when it was moved.
(These all seemed to come form the same office- they were in Ohio, an outsourcer. I had an online friend at the time who actually worked for that company as a QC. What she told me about the people in her office consistently confirmed my suspicion that these folks didn't have the sense the gods gave a moldy dishrag.)