Can't make up their minds

[captpackrat.livejournal.com]

While removing a Lexar SD card from its reader, the corner of the card broke off, rending it unusable in my camera. I wrote them on the off chance that maybe it could be a warranty replacement. Here's their reply:

We understand that you have a 4GB SDHC card and the corner has been broken and it is not working in the camera now.

Since the Lexar product is defective we would like to provide you with a replacement as part of the warranty service. 

Please be advised that Lexar reserves the right to cancel replacement if there are any physical damages on the product.

They understand it's physically broken and they'll replace it, except they won't replace it if it's physically broken?  Um, what?