Worst vendor I deal with, bar non.

[brothersterno.livejournal.com]

I post on the vendor site:
14-MAR-07 13:02:11 - ESCALATION OMS - Intrusive testing times:

Please complete intrusive testing on this circuit between 4:30 to 5:30 PM CDT (that's 1430 to 1530 PDT)

And then, just for good measure, I call the vendor's support line, and after arguing with the nitwit on the phone, and the nitwit's pea-brained manager, they not only won't transfer me to the test department, they manage to fuck up the request.

Wed 14 Mar 2007, 14:27:49 - Update from New Edge Networks:
Update: ISP called to inform us that the TEST WINDOW IS 4:30 - 5:30 PDT.

He wanted to be transferred to the NOC, informed him we cannot transfer him over, let him speak with Sup Stephen.

Next note:

Wed 14 Mar 2007, 15:18:18 - Update from New Edge Networks:

escalation request denied
NEN is awaiting customer call back from customer with test window.

Can someone please explain to me why I should not be totally infuriated that, after spending 20 minutes arguing with their retarded front line techs as to why I should be allowed to talk to their tester, and they assured me that it would be taken care of, they manage to TOTALLY AND COMPLETELY FUCK IT UP.

I left a VM for our sales contact which I hope will cause an "incident".