D'oh! we must alert all of IT!
Sep. 20th, 2006 09:19 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
valiskeogh.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoverymy coworker and i discovered that email is down. i called and alerted the helpdesk that they may start receiving calls and that we know about the problem while he called the networking team to check to see if it was a networking issue before calling the email guy and letting him know (he was at HOME, probably asleep... typical...)
Sandra from the helpdesk walks over to check on the problem. she says she needs to alert all of the IT department if Email is down as well as create a work order. we tell her that yes, it's a server problem, we aren't sure of the nature yet (from webmail and even outlook or thunderbird, to the layman, it doesn't seem like there is any problems, but email is NOT getting anywhere, not sending and not receiving) she says okay, and she's going to go alert all of IT.
5 minutes later something hits me. i turn to coworker ande say "wait... she's not doing what i THINK she's doing is she?!?!" we both start cracking up.
i walk over and sure enough...
She's sitting there trying to send an ALL IT Email alerting everyone that Email is down.
Valis
Sandra from the helpdesk walks over to check on the problem. she says she needs to alert all of the IT department if Email is down as well as create a work order. we tell her that yes, it's a server problem, we aren't sure of the nature yet (from webmail and even outlook or thunderbird, to the layman, it doesn't seem like there is any problems, but email is NOT getting anywhere, not sending and not receiving) she says okay, and she's going to go alert all of IT.
5 minutes later something hits me. i turn to coworker ande say "wait... she's not doing what i THINK she's doing is she?!?!" we both start cracking up.
i walk over and sure enough...
She's sitting there trying to send an ALL IT Email alerting everyone that Email is down.
Valis
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no subject
Date: 2006-09-20 02:33 pm (UTC)terribly OT
Date: 2006-09-20 06:06 pm (UTC)Very pretty bull, and I laughed hysterically when I saw it on Sunday.
no subject
Date: 2006-09-20 03:20 pm (UTC)no subject
Date: 2006-09-20 05:08 pm (UTC)... or ask her if she can pick you up a spare can of squelch while she walks around to notify people...
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Date: 2006-09-20 05:35 pm (UTC)Someone finally taped notices to all the doors. Technology: 0 Scotch Tape: 1
Whenever I reboot the wrong server, I console myself that it's not THAT bad. ;)
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Date: 2006-09-20 07:26 pm (UTC)no subject
Date: 2006-09-21 01:18 am (UTC)no subject
Date: 2006-09-21 12:44 pm (UTC)At least at that place of work.
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Date: 2006-09-22 02:03 pm (UTC)New bosses usually came out of such encounters looking a little ragged around the edges, having extracted precisely no promise from me that I would not do exactly the same thing in future.
no subject
Date: 2006-09-22 02:07 pm (UTC)no subject
Date: 2006-09-23 02:32 pm (UTC)no subject
Date: 2006-09-22 12:31 am (UTC)no subject
Date: 2006-09-24 09:49 pm (UTC)I suppose "You will get the e-mail notifying you about the outage once e-mail service has been restored" would be another writeup moment?
no subject
Date: 2006-09-26 02:18 pm (UTC)