[identity profile] red-scully.livejournal.com
Back from a week in the sun and straight back into the stupidity.  Oh man, it burns.

Fool #1.

Me, via email:  "I will come up later to do the work whilst you're in your meeting; can you make sure you log off of the machine so that I can log in with admin rights to make the changes."
User, visiting me later on way to meeting: "Hi, I've left my computer locked for you."
Me: Um, ok... have you logged off?"
User: "Logged off?  No, I'm logged in... is that a problem?"
Me:  "I asked you to log off, as I need to do the work logged in myself."
User: "Oh, I didn't realise you meant I should log off."

GRR.

Fool #2:
(Problem:  Machine keeps spontaneously rebooting; suspected problem with the DIMM slots)

Me, verbally AND on phone: "I am going to ring Dell to arrange for an engineer to come out and replace your motherboard tomorrow, or later in the week.  In the meantime, I suggest you use a different machine, as yours is clearly not working properly."
User:  "Ok, thank you."

Twenty minutes later...

User on phone: "Hello, it's me.  It's just done it again!!eleventy!"
Me:  "Yes... it will keep doing it, because it's broken, and we haven't had it fixed yet..."
User: "Oh, it'll keep doing it?"

HEAD DESK, FACE PALM, ETC.

I need another holiday...
[identity profile] jarad.livejournal.com
A customer came to me with this one. It's been some time since someone bugged about about some insane recommendation from Steve Gibson. Take a look. So, rather than use a firewall, proper network structure, authentication of end user devices, intrusion detection etc., his idea of good security is to use two NAT routers in a cascade.

I can't find the words to describe the kind of loathing I have for this man.
[identity profile] klfjoat.livejournal.com
On PostSecret this past Sunday, there was a secret which read, "I use cuss words for passwords so I can embarrass tech support when I call for help."

There are a few things wrong with this picture.
  1. WHY would they be embarrassed by your password?
  2. Using cuss words makes you look stupid.
  3. What tech support are you calling that asks for your password?
IMO, if you're calling a tech support line that asks for your password, then they should be embarrassed.  But not because of your choice of passwords...
[identity profile] moopet.livejournal.com
Customer: *looks blankly at stock*
Assistant: May I help you?
C: Yes.
A: Ok. How may I help you?
C: I'm looking for something.
A: What are you looking for?
C: A dongle.
A: A dongle for what?
C: For my laptop.
A: No, I mean for what purpose?
C: Huh?
A: Do you mean a wifi dongle, a memory stick...
C: WiFi! That's it.
A: *shows customer cheap USB WiFi dongle.
C: That's just what I was looking for, thanks.
A: No problem, is there anything else I can help with?
C: Yes, tell me how many gig this is.
A: Uh. You what?
C: This dongle.
A: I don't quite think you understand.

Arg!!!!

Dec. 3rd, 2007 12:16 pm
[identity profile] geekgrrl-ca.livejournal.com
Me: Ok what we want to do is restart the computer.
Them: But it's already running.
Me: Yes, we want to reset the computer by restarting it.
Them: But it's already running and I'm logged in.
< Head Desk>

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