[identity profile] liquidmercurial.livejournal.com posting in [community profile] techrecovery
So, it's been about...umm FOREVER since I've posted or even looked at this community. I recently got back into the support world after an 8 year stint being away from anything support related. Luckily, we don't have a lot of WTF moments for the software company I work for in relation to EUs. So, now I get most of my support funnies from my mother.

I go to my parents' house and my mother asks, "Have you ever Skyped before?" I actually have not. Just haven't had the need or desire to. I tell her no. She says, "Oh well. I have before and now I just can't get it to work. It was working yesterday. I just can't seem to find how to launch it on their website."

So, I sit down at her computer and glance for keywords about launching from the site. I see nothing. So, I immediately go to the help section where I discover it's software. I close all her windows. *Meanwhile she's behind me asking what am I doing frantically* I go to Programs, launch the program, then get up and leave. I can hear my mom laughing as I leave. She then shouts to me, "You must really think I'm an idiot!"

"No, mom. I just don't think you remember how to read when faced with a computer."

Date: 2012-03-17 01:19 am (UTC)
maskofsmiles: My cat Sylvia (Default)
From: [personal profile] maskofsmiles
As I've learned these last two weeks since the company I work for launched a new website, very few people remember how to read when faced with a computer...

Date: 2012-03-17 06:22 am (UTC)
From: [identity profile] loquaciousquark.livejournal.com
My mother did the exact same thing. I was trying to troubleshoot over the phone and she kept telling me she couldn't see the login screen, getting more and more frustrated as time went by. Then, by the time she finally got it working, we were both so irritated at the other that we couldn't even talk, haha.

Date: 2012-03-17 06:18 pm (UTC)
From: [identity profile] wolfhound668.livejournal.com
Easy fix: "My friends and family rate is $120/hour".

Date: 2012-03-20 10:59 am (UTC)
From: [identity profile] kerberos.livejournal.com
My dad called and said "I've got 2 Internet explorer icons on my desktop now, only one of them seems to surf the web faster, why is that?".

I had no clue, so I had him install chrome.

2 hours laters I get a text with "Google rocks!"

So I guess it fixed his problem.

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